![]() See detailed user guides and FAQ for Analytics here. A listen-in feature helps with training and supervision. It features a real-time control panel for all active and holding calls where calls can be assigned or recorded. A detailed log of calls, with attached audio recordings, is also maintained.Īnalytics can also be used to administer a simple phone system that does not require ACD level sophistication or queues. Telebroad's Analytics is a collection of tools and web interfaces providing you with statistical measurements and advanced reports of call traffic, user activity, and group loads. See detailed user guides and FAQ for the ACD Panel here. Customized alerts address select call scenarios and ensure you are always on top of the daily operation of your call center. The user-friendly interface is designed for handling calls in real time with easy drag-and-drop functionality. The ACD Panel includes powerful tools for generating historical reports and live overviews of any active call flows. It automatically distributes calls to various queues according to specific criteria and rules which are designated to maximize the efficiency of call placement and overflow. The ACD panel helps you control, manage and analyze the activity and performance of your call center. CALLCENTER ACD SOFTWAREIf you are a call center administrator following is an overview of available Telebroad resources to get you started.Īs a call center administrator, your main software tool will be Telebroad's ACD panel.ĪCD stands for Automatic Call Distribution. ![]()
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